Steps to create Helpdesk ticket via email

Email is a quick and easy way for anyone in the department to submit a helpdesk ticket. We prefer that you use the Web portal for submitting helpdesk tickets to us but sending a email is a alternative. We can only respond to your helpdesk ticket during our normal working hours.

Step One: Addressee

Step Two (optional) :  Secondary Email Address

Please do not add a technician's email address in any field. We already route ticket assignments internally....

Step ThreeSubject

Step Four: Content

Enter a detailed description of the problem in the body of the email

Email should include:

Below is a sample of complete Helpdesk ticket.helpdesk_email_triggerwords.png

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